- Who can see our congregation’s data?
- Only your church. Every table is separated in the database itself, not by the application remembering to filter — so a page with a missing check returns nothing rather than somebody else’s records.
- Can we control who joins?
- Yes, and it is the default. Someone asking to join lands in a queue with no access to anything until one of your administrators approves them. You can also decline, and you can withdraw access from an existing member without removing them from your rolls.
- Can you read our private messages or prayer journals?
- No, and neither can your church owner. Direct messages are private to the two people in them and the journal is private to its author. Group conversations are different and deliberately so — an administrator can read those, because a group is a room with a roster rather than a letter between two people.
- Can our members give by card?
- Not yet for new churches. Card giving through Stripe and PayPal, including monthly gifts, is live today for our founding ministry, using hosted checkout so card details never touch our application. Other churches need their own payment accounts, and that onboarding is not built yet. Recording gifts sent by Zelle, check, cash or transfer needs no processor and works from your first day.
- What about Spanish?
- The whole application is in English and Spanish, and each person chooses their own. It is not a translated copy of the site; it is one application that speaks both.
- Can we move away later?
- Your data is yours. Ask and we will export it.
- What is the difference between a church and a campus?
- A church is its own independent subscription: its own data, its own admins, its own billing. A campus is a location under that same church, like a second building your congregation meets in — adding one never creates a second tenant, it stays inside the church you already have.
- Are setup fees and my monthly plan billed together?
- No. A one-time service like the Framework or the Full Launch Package is billed once, separately from your monthly subscription. Paying for a setup service does not include the monthly plan, and cancelling your subscription later does not refund a setup fee you already paid.
- Does the platform price include card processing fees?
- No. What Stripe, PayPal or another processor charges to move the money is between you and them, and is not part of what you pay us. Check their pricing directly before you connect one.
- Is a domain name included?
- Not unless a proposal says so explicitly. A domain usually carries its own registration and renewal cost from whoever you register it with, separate from anything you pay us.
- Does the monthly plan include our public website?
- No. The monthly plan is the platform and its administration — everything your team signs into and runs. A public website is built once by our team, quoted separately, and listed under website setup services above. We keep the two apart because building a site is real work done by a person, and a subscription price cannot honestly carry it.
- When will the mobile app be available?
- The app is built and in final testing. It will appear on Google Play and the App Store once each store has reviewed it; we do not put a date on a review we do not control. Until then the platform works in the browser on any phone.
- What happens if we go over our storage or bandwidth?
- Nothing stops working. Bandwidth is never cut off — we are not going to interrupt a service to protect a margin — and we bill the excess per gigabyte. Storage is the one place we do hold a line: a church that has used its whole allowance cannot start another upload until it upgrades or deletes something, because uploads are the one part we can refuse before the cost is incurred rather than after. Video files are also bigger on the host than on your computer: the host keeps several quality versions of every video, so a 300 MB sermon occupies about a gigabyte.
- Can visitors sign up to our church on their own?
- Not yet. Today your team invites people by email, one at a time or up to a hundred at once. A public page where visitors can ask to join each church is not available yet.