Support, and how to reach a person

We are a small team building this deliberately. That means you get a person rather than a ticket queue, and it also means we tell you when something is not built instead of promising a date.

How to reach us

Email help@byfaithapps.com, in English or Spanish. It reaches the people who build the platform.

What we help with

  • Setting your church up

    Roles, invitations, and deciding which features to switch on first.

  • Turning card giving on

    Currently a request rather than a self-serve switch, so this is a conversation.

  • Data migration

    A paid service for records too large or messy to paste.

  • Websites and SEO

    Quoted as separate projects.

What we will not do

Promise a release date for the native member app, or claim a certification we do not hold. Both are the kind of answer that is easy to give and expensive to have given.

Frequently asked questions

Do you offer support in Spanish?
Yes.
Is there a phone number?
Not a published support line. Email reaches us and gets a real answer.

Keep reading

Set your church up on Church By Faith

Create your church, invite your leaders and turn on only the tools you use. Nothing you do not need appears in anyone’s navigation.

Start your church